When you are considering a move or looking to rent for the first time, we will advise you at every step making your move as smooth as possible. If you want to know how the process works then look at the rental process for tenants section which explains what happens one step at time.

If you are looking for a specific type of property - let us know. We deal with all types of properties in and round Cambridge from one bedroom unfurnished flats to large furnished homes. If we don’t have what you require on our books, tell us what you want, and we will try and find it for you.

We do understand that trying to fit in the time to look round properties can be difficult with today’s busy lifestyles and we can make appointments outside of office house if required.

When we find you the accommodation you are looking for, we will keep you fully informed at each step, ensure that the paperwork is fully completed and the property is handed over to you in excellent condition.

Once you have moved in you can be assured that we will look after you. We have our own management company for any day to day problems and excellent links with local tradesmen for any other problems. We also have a 24 hour emergency call number in case you need us outside of office hours.

Rental Process For Tenants

For those who are renting for the first time or who haven’t rented for a while, this is a simple explanation on how the process works.

  1. Register with Turney & Associates Lettings LLP either on line, by phone or pop into the office. We will complete a registration form which gives us your details and your property requirements.
  2. When we receive a suitable property, we will either phone you or e-mail the property details to you.
  3. If you would like to see the property, we will book a viewing.
  4. When you choose a property, you reserve it with an administration charge and a holding deposit. This is non-refundable as this includes your credit checks and referencing, this fee will hold the property for a period of 14 days.
  5. We will then fill in a full Tenant Profile and take copies of two forms of identification (Driving Licence, Passport, Debit Card etc)
  6. We will conduct a full credit search and will request any required references (previous landlords, employers banks etc) If you are under 18, have no available reference, have been employed for less than a year or are claiming housing benefit, we will need a guarantor. This is generally a parent or a relative. A credit search will be conducted on the guarantor and they will be fully responsible for any outstanding money in relation to the tenancy.
  7. Rent is always paid in advance. Before moving in, we need to have one month’s rent plus a deposit which is generally equivelant to 1.5 times the monthly rental, however this is at the discretion of the Landlord. This can vary depending on your circumstances. These must be cleared funds before the move date.
  8. New Legislation from 6 April 2007 means that all deposits must be held in a specialist scheme. We use mydeposits. This means that if there is any dispute with regard to damage, your deposit would automatically be sent to the ombudsman who would negotiate between yourself and the landlord. It should be noted that when leaving a property, the deposit cannot be used in place of the last month’s rent.
  9. We will prepare an Assured Shorthold Tenancy Agreement which will be arranged for a 6 month or 12 month period depending on the contract. If there are 2 or more people in the property, then you will have a Joint Tenancy Agreement. Everyone involved will sign their own agreement and each of you will be jointly and individually responsible for meeting the terms of the tenancy in full. This includes the payment of the rent. If one tenant leaves, you cannot find a replacement until we have conducted our credit checks and references on the new potential tenant. As you will be responsible for the full rent, we would obviously treat this situation with the urgency it demands.
  10. If for some reason you need to leave the property and terminate your tenancy before the end of the contract, you must either pay the rent until the end of the tenancy or find a suitable replacement – this would be subject to the landlords permission.

Moving in Day

We need to make an appointment for you to move into the property. If it is a joint tenancy, then all tenants need to be present. At this appointment we will discuss the gas and electrical equipment, locate stopcocks and electric fuse boxes / trip switches.

The meter readings will be recorded for Gas and Electric and if applicable the water. We will inform the suppliers that you are the new occupants.

We will all discuss and check the inventory as this is a legally binding document and will need to be signed. We will all need to agree to the listings and the conditions described.

You will each be issued with a set of keys for the property.

We will also give you our emergency number for out of office emergencies and a welcome pack